Hello! Welcome to SnehAI. Please read this to understand how SnehAI Chatbot (“Chatbot”), its Facebook page, our website, (“Website”), our social media pages relating to SnehAI, and other applications (collectively “Services”) collect and process your data.
Information provided by you
No identifiable information is solicited or stored on our Chatbot. There is no user registration nor are you required to share any personal information when you begin using the Chatbot. We assign you a random anonymised/ pseudonymised unique ID and refer to this for all subsequent information exchange and linking your information within our database and servers.
Please note, we do not knowingly or usually collect information such as your name, phone number, address, etc. Thus, if a user tells us that her name is ‘Anushka’ or gives her phone number, the Chatbot is not trained to identify, process or store that information.
The only personal information that may be collected is via Cookies and Log Files, and your gender, language preference, time stamp, message count from Facebook. We discourage you from communicating personally identifiable information to the Chatbot.
When you interact with the Chatbot, Population Foundation of India stores the messages exchanged between the Chatbot and yourself. However, this information is not accessed on a real-time basis. The conversations cannot be connected with your Facebook profile, name, username, etc. So, for example, if ‘Anushka’, who lives in Delhi, tells the Chatbot that she wants to know about contraception advice, the Chatbot and Population Foundation of India will know that ‘Person X is seeking information on contraception and that Person X is female’, but the Chatbot or Population Foundation of India will be unable identify Person X as Anushka or identify that Person X lives in Delhi.
Information we may collect from your usage of our Services
All this information helps make SnehAI a better bot.
Information we receive from Third Parties
We collect information about you from third parties we interact with, such as Facebook. The Chatbot is not able to connect you to your Facebook profile, nor can it access your Facebook profile. The only information it collects from your Facebook user data is the language preference, gender, time zone, and analytical data, and with your consent, your age.
We process the information about you only for purposes which are reasonably expected, i.e. for improving and maintaining the performance of the Chatbot, enhancing user experience, improving our Services and our content, and to personalise the Website and Chatbot etc.
We do not use your messages or any personal identifying information you provide to us/we collect from you to generate revenue for Population Foundation of India. Your information, messages or use of the Chatbot is not used for direct marketing nor is it sold to advertisers.
Please note, while none of your information is sold, it may be shared if we are required by the law to do so. You never have to share anything you don’t want to. This information is shared for processing of information and ensuring an optimal SnehAI chatbot experience.
We will only retain your personal information – with appropriate redactions wherever possible – for as long as necessary, to fulfill the purpose we collected it for, or specified herein, for example for satisfying any accounting, legal or reporting requirements. We do not retain your personal information for longer than required for the specified purpose. Where not specified, we retain your information for a maximum period of seven years.
We use appropriate technical, administrative, organisational and physical information security safeguards to help protect against loss; or accidental or unlawful destruction and loss; unauthorised access/ use/ modification/ disclosure of information and against other unlawful forms of processing.
Since the Chatbot is embedded in Facebook, you must be above the age of 13 to use it. If you think your child/ ward, who is under the age of 13, has provided this kind of information to our Chatbot we strongly encourage you to contact us at firstname.lastname@example.org and we will do our best to promptly remove such information from our records. We follow a similar policy for minors over the age of 13 and under the age of 18 years, who do not have their parent or guardian’s consent.
For any complaint, query, or support, please email us at email@example.com
Click here to read the Terms and Conditions.