Privacy Policy 


Hello! Welcome to SnehAI. Please read this to understand how SnehAI Chatbot (“Chatbot”), its Facebook page, our website,  (“Website”), our social media pages relating to SnehAI, and other applications (collectively “Services”) collect and process your data.

This policy applies to “you” if you are over 18 years of age. For children over the age of 13 years and under the age of 18 years, their parent or guardian must read and consent to our Terms and Privacy Policy on their behalf. Anyone under 13 years of age is strictly prohibited from using our SnehAI Chatbot.

If you do not agree with this Policy or Terms of Use, please do not access or use this Website or our Services.


What information we collect 

Information provided by you

No identifiable information is solicited or stored on our Chatbot. There is no user registration nor are you required to share any personal information when you begin using the Chatbot. We assign you a random anonymised/ pseudonymised unique ID and refer to this for all subsequent information exchange and linking your information within our database and servers.

Please note, we do not knowingly or usually collect information such as your name, phone number, address, etc. Thus, if a user tells us that her name is ‘Anushka’ or gives her phone number, the Chatbot is not trained to identify, process or store that information.

The only personal information that may be collected is via Cookies and Log Files, and your gender, language preference, time stamp, message count from Facebook. We discourage you from communicating personally identifiable information to the Chatbot.

When you interact with the Chatbot, Population Foundation of India stores the messages exchanged between the Chatbot and yourself. However, this information is not accessed on a real-time basis. The conversations cannot be connected with your Facebook profile, name, username, etc. So, for example, if ‘Anushka’, who lives in Delhi, tells the Chatbot that she wants to know about contraception advice, the Chatbot and Population Foundation of India will know that ‘Person X is seeking information on contraception and that Person X is female’, but the Chatbot or Population Foundation of India will be unable identify Person X as Anushka or identify that Person X lives in Delhi. 

Information we may collect from your usage of our Services

  • As you interact with our Website or the SnehAI Chatbot or any of our Services, we may automatically collect Technical Data such as internet protocol (IP) address, your log files, browser type and version, device ID and type, operating system used by the device, your internet service provider, date and time stamp, referring/exit pages, and the number of clicks, and any other information collected through cookies, web beacons, and other tracking technologies.
  • Our Website will display a pop-up when you visit it for the first time; cookie tracking will only be enabled once you accept the pop-up. You may change to set your web browser settings to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.
  • We may also collect information about the way you use this Website, our Chatbot and Services, including browsing patterns and actions, and the time spent on each web page.

All this information helps make SnehAI a better bot.

Information we receive from Third Parties

We collect information about you from third parties we interact with, such as Facebook. The Chatbot is not able to connect you to your Facebook profile, nor can it access your Facebook profile. The only information it collects from your Facebook user data is the language preference, gender, time zone, and analytical data, and with your consent, your age. 



We process the information about you only for purposes which are reasonably expected, i.e. for improving and maintaining the performance of the Chatbot, enhancing user experience, improving our Services and our content, and to personalise the Website and Chatbot etc.

We do not use your messages or any personal identifying information you provide to us/we collect from you to generate revenue for Population Foundation of India. Your information, messages or use of the Chatbot is not used for direct marketing nor is it sold to advertisers.



Please note, while none of your information is sold, it may be shared if we are required by the law to do so. You never have to share anything you don’t want to. This information is shared for processing of information and ensuring an optimal SnehAI chatbot experience.

  1. Third-Party Service Providers: Occasionally, we enter into contracts with carefully selected Third Parties so that they can assist us in servicing you and improving the performance of the Chatbot. Our contracts with such Third Parties prohibit them from sharing or using any of your data for any purpose beyond the purpose for which it is shared.
  2. Advertisers: We may use cookies and web beacons on our Website, although we do not have any direct advertising on the website.
  3. Law Enforcement Agencies: We may share whatever information is in our possession or control if we believe that disclosure is reasonably necessary to (1) enforce our agreements, policies, and terms and conditions; (2) comply with the law, including the mandatory reporting obligations regarding information or knowledge about a case of child sexual harassment/ assault/ pornography under the Protection of Children from Sexual Offences Act, 2012; (3) to protect the security, integrity of Population Foundation of India’s products and Services, our users or the public from harm or illegal activities; and (4) to respond to an emergency which we believe in good faith requires us to disclose data in our possession.



We will only retain your personal information – with appropriate redactions wherever possible – for as long as necessary, to fulfill the purpose we collected it for, or specified herein, for example for satisfying any accounting, legal or reporting requirements. We do not retain your personal information for longer than required for the specified purpose. Where not specified, we retain your information for a maximum period of seven years.



We use appropriate technical, administrative, organisational and physical information security safeguards to help protect against loss; or accidental or unlawful destruction and loss; unauthorised access/ use/ modification/ disclosure of information and against other unlawful forms of processing.



  • Right to access and clear your chat: The Chatbot allows you to access or clear your chat with the Chatbot. You just need to ask.
  • Right to correction: You have the right to correct, delete or restrict (stop any active) processing of your personal information.
  • Right to be forgotten: You can also, at any point of time, clear all your provided data and chat history with the Chatbot by requesting the Chatbot to delete such information. IF YOU EXERCISE YOUR RIGHT TO BE FORGOTTEN AND RESET YOUR DATA, YOU WILL LOSE THE RIGHT TO ACCESS YOUR INFORMATION OR THE CHATBOT CONVERSATIONS AS THEY WILL BE PERMANENTLY DELETED.
  • Right to complain to a supervisory authority: If you have any questions, complaints, or grievances about the Chatbot, you can contact us at or
  • Right to withdraw consent: To the extent that the legal basis of our processing of your Personal Information is consent, you can withdraw that Consent.



Since the Chatbot is embedded in Facebook, you must be above the age of 13 to use it. If you think your child/ ward, who is under the age of 13, has provided this kind of information to our Chatbot we strongly encourage you to contact us at and we will do our best to promptly remove such information from our records. We follow a similar policy for minors over the age of 13 and under the age of 18 years, who do not have their parent or guardian’s consent.



For any complaint, query, or support, please email us at


Want more information? 

Click here to read the complete Privacy Policy. 

Click here to read the Terms and Conditions.